Frequently Asked Q&A
As another year comes to a close and when we look back upon the passing year, there have been several common questions being asked.
Q. I get my bill by email but I have not received it yet. Why didn’t I get it?
A. It is extremely common for emails to go into junk-mail. You must add admin@rwwd.ca as a safe sender.
To add people to your Safe Senders List, do the following:
- On the Home tab, click Junk, and then click Junk E-mail Options.
- On the Safe Senders tab, check the Automatically add people I e-mail to the Safe Senders List box.
https://support.microsoft.com/en-us/office/add-recipients-of-my-email messages-to-the-safe-senders-list-be1baea0-beab-4a30-b968-9004332336ce
This process may very based on the device you are using.
Q. Why didn’t I receive my bill by mail?
A. Once bills are delivered to a Canada Post location we cannot control how long the mail takes to get to our residents however please let us know if you do not receive the bill within 10 business days of the issue date.
Q. What are the billing dates?
A. Billing dates are the first week of January, April, July and October.
Please contact us if you require information regarding your roll or account number.
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